Return Policy
Return Policy
Effective Date: August 30, 2025
At Julia Napolitani, we offer a variety of products including digital products, print-on-demand products, and Amazon affiliate products. Please read this policy carefully to understand your rights and our practices regarding returns and refunds.
1. Digital Products
Our digital products are delivered instantly after purchase. Due to their nature, we generally do not offer returns, exchanges, or refunds once the purchase is completed.
Exceptions:
If you experience technical issues accessing or downloading your product, please contact us at [email protected] within 7 days of purchase. We will assist you promptly.
If the product is defective or not as described, we may provide a replacement or store credit at our discretion.
Note: Please download your digital product promptly after purchase. We may not be able to reissue downloads after 7 days.
Support Contact:
Email [email protected] with your order number and details of the issue.
2. Print-on-Demand Products
Print-on-demand items are customized and made to order, so we cannot accept standard returns.
Refunds & Exchanges:
Refunds will be issued for defective items, such as misprints, wrong color or size, or damaged products.
Refund/exchange requests must be made within 10 days of purchase. We will review requests and determine if a refund or exchange is appropriate.
Important:
No refunds for mistakes outside our control, including wrong size, style, or color orders.
We print the exact number of garments based on orders received; extras are not available.
Review your order carefully before checkout. After your order is placed, we will send an email with order details—contact us immediately if there are discrepancies.
Damaged or Incorrect Products:
If your product arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos and details. If approved, we will provide a replacement or store credit.
3. Amazon Affiliate Products
Products purchased via our Amazon affiliate links are subject to Amazon’s Return Policy.
To return or exchange an Amazon product:
Log in to your Amazon account.
Navigate to Your Orders.
Select the item you wish to return and follow the prompts to initiate a return.
Important:
Eligibility for returns depends on the seller and product type. Review return eligibility on the product’s Amazon page.
Julia Napolitani does not sell or ship Amazon products directly and cannot process returns for them. Contact Amazon directly for any issues.
4. General Notes
Please review your order carefully before completing your purchase.
By purchasing from Julia Napolitani, you agree to this Return Policy.
For questions about a specific product type, contact us at [email protected].
Disclaimer:
This Return Policy applies only to purchases made directly through Julia Napolitani. Third-party policies (e.g., Amazon) apply separately and are not controlled by Julia Napolitani.
A Few Words About Our Team
At Julia Napolitani, our team is passionate about inspiring confidence, style, and self-expression through thoughtfully crafted fashion pieces. We are a collective of designers, creators, and trend enthusiasts dedicated to bringing you high-quality apparel and accessories that elevate your everyday look. We carefully research trends, explore new materials, and refine every detail to ensure each item reflects beauty, comfort, and modern elegance. Our mission is to make your shopping experience effortless, enjoyable, and inspiring—whether you’re refreshing your wardrobe or searching for the perfect statement piece. We create fashion that is personal, expressive, and timeless, helping you craft a style that truly reflects your unique personality.
Your Satisfaction, Our Priority
Worldwide Shipping
We ship worldwide and make sure our products and accessories arrive to customers in any location. Shipping times and costs depend on the destination.
Best Quality
We are committed to providing top-quality products and accessories, ensuring exceptional performance and durability for customers worldwide.
Best Offers
We provide top-quality products and accessories at competitive prices, delivering exceptional value to customers worldwide.
Secure Payments
We protect your security by offering safe and reliable payment methods, including credit cards, digital wallets, and bank transfers, so your transactions stay secure.
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